Chester, England
Not resolved

I was in the same situation with this bunch as many others- I had moved house and they still tried to bully me into paying for another two year term. Following a demand for money based on their shady contract terms I wrote a strong letter quoting the many other complaints about this firm and they withdrew the demand and actually offered me free advertising.

I just want to say how helpful the forums were in nailing these shysters, and everyone should do the same.

Just mention legal action and telling the media and they run a mile. I asked for precise details of what they had done for my money, quoted recent press coverage of dubious auto renewal policies, threatened them with Trading Standards, Watchdog and the Ombudsman and they just crumbled.

Monetary Loss: $3000.

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